Listed below are the answers to our most commonly asked questions.

  1. Q: Are there ever any upgrade or maintenance fees?

    No way! Our hosted solution is continually being improved, so all upgrades and improvements are available to you automatically.

  2. Q: Can we keep our current website address?

    Absolutely. We’ll help you redirect your domain name to your new website so your customers can continue to find you at the same web address as before.

  3. Q: Do we have to move our email service, too?

    No–it’s usually easiest to keep using the email service you currently have. But if you do need email service then we recommend Gmail (a free Google service) and are happy to help you set it up.

  4. Q: Do we need to have a hosting account for our site?

    No. Our website solution is completely hosted with a premier server provider. So there is no need for you to maintain additional website hosting.

  5. Q: How does having a website save us money? Won’t having a website just create more work for me?

    Great question. For starters, a professional website gives your customers 24/7 access to calendar and events, forms and reports, rates and policies, alerts, news, conservation tips, and bill payment information. By making all this information available online, you increase customer satisfaction and minimize the support calls you receive. Also, if you’re able to post certain documents online instead of sending them out by mail, then the money you save on postage alone will often pay for your website many times over. Furthermore, offering online bill payments (optional) helps streamline your collections. These are just a few ways.

  6. Q: How exactly do I make edits to my site?

    Simply log into your private Client Dashboard, and find the page or information you wish to edit, type in the change and hit “Update”. If you can fill out a form or use Microsoft Word, then you have all the skills needed to maintain your own website. Please Note: Website footers, privacy policies, and terms of use cannot be edited or removed. Monthly news articles may be "turned off" if you choose not to display it on your website.

  7. Q: How much does a utility website cost? Do you have lower or higher priced options?

    All Municipal Impact websites come packed with powerful, easy to use features. Pricing is tiered, based on population. We offer two subscription plans. Monthly Subscription prices begin at $39.95 per month. Or you can choose to save money on our Annual Plan. Our one-time website set up fees (also tiered and based on population) start at $349 and will get your new website launched in just 3 business days! See our Pricing page for complete information.

    Note: Please allow 5-7 business days for assitance with transfer of content from existing websites.

  8. Q: How much will it cost us to offer Online Bill Pay?

    Want to offer an online bill payment solution to your residents? One size does not fit all and that certainly applies to the world of online bill pay.  Most online bill pay provider offer different levels of service with different bells and whistles and different costs associated with these services. 

    Don't know where to start? Let Municipal Impact refer you to some of the best online bill payment providers in the industry.  We encourage all of our website subscribers to educate themselves in the various costs involved and find a provider that is the right fit for their community. Take a look at our Online Bill Payment page for more information.

  9. Q: How reliable is your hosting? Will our website be secure and backed up regularly?

    Our servers reside in state-of-the-art fiber optic network operations centers and have redundant, high-speed connections to the Internet backbone. All your data is secure and all files are backed up on a daily basis. Our platform and customer sites are stored with a premier hosting provider. In the event of a power outage, backup generators and uninterruptible power supplies are in place to ensure seamless service for you and your customers. As a result, we are able to provide a 99.9% uptime guarantee for your website.

  10. Q: How soon will our site be ready?

    After subscribing and submitting your brief Municipal Profile, your site will be launched within three business days! Yep! You read correctly! 3 Days! Need help transferring content from your old site to your new Municipal Impact site? Bring it on! We will happily assist you with the whole process.

  11. Q: I don’t know the first thing about setting up a website. How exactly do I get started?

    That’s okay, you won’t believe how simple we’ve made it for you! To get your Municipal Impact website started, click Sign Up at the top, choose your subscription plan, and complete the payment form. Then, submit the brief Website Subscriber Profile. The whole process takes about 5 minutes or less. We promise!

  12. Q: Is this too good to be true? How can you afford to charge so little for your service AND to provide unlimited customer support?

    We love hearing that question :) Frankly, we worked very hard to anticipate the the needs of small cities and towns.  We have made our platform so easy to use, our customers actually have very little need for additional support. That said, we are always here 24/7/365 to help with anything you need.  Unlimited customer service is always and forever.

  13. Q: What if I already have online billing through another provider?

    Not a problem—We’ll link your new site to your existing bill payment provider at no extra charge.

  14. Q: What if I need help with my site?

    We provide unlimited customer support. Just call us at 1-888-551-4815 or email us any time. We’re here to help!

  15. Q: What if we already have a website but would like to move it?

    As for migrating content from your old site to your new site, you have a couple options: If you wish to do-it-yourself, we will show you exactly how to copy and paste content from your old site, as well as upload all your documents. Moving your own content over is a great way to learn how easy it will be to maintain your new site.

    Or if you prefer to be hands-off or just don't have the time, then we can provide an estimate to handle the content migration for you. It's typically a nominal charge depending on the amount of content you have, and is a great way to get your site up and running as quickly as possible.

    Once you're ready to go live, our team will help redirect your domain name to your new website at no charge. We will work with your current host or registrar to get your domain to point to your new site without any downtime whatsoever.

  16. Q: What if we decide to cancel?

    We understand that peace of mind is important, so we made that easy, too. If at any time you wish to cancel your account, simply contact us and let us know. We will cancel your account, and you won’t be billed ever again.

  17. Q: When I need extra help making a change to my website, where do I go?

    From your private Client Dashboard, click the “HELP” button to access our online HELP SECTION. Or, you always have the option of contacting us via email or phone and we’re very glad to assist you.

  18. Q: Will I be able to add my own photos to my website?

    Certainly. Photos, forms, documents, web links… you can have it all. Step-by-step instructions are located in your website Client Dashboard.

  19. Q: Will it require any special skill for me to maintain my site?

    No. We’ve made it extremely easily for you to make updates, our online “Help” section is there for you, and we also provide unlimited customer support free of charge.

  20. Q: Will our customers be able to pay their bills online on our new website?

    Yes, they can if you elect to offer Online Bill Payment as a service. Simply contact us or make sure to request Online Bill Payment information as you sign up. Check out our Online Bill Payment page for related information.

  21. Q: Does my Municipality really need a website? Many of our customers don’t even use the internet.

    The world continues to change rapidly. As high-speed internet service continues to expand into rural areas, more and more of your customers will prefer to go online for municipal information and/or to pay their bills. So at the very least, having a public website also allows you to post up-to-date information and can even help your municipality maintain compliance in certain instances.

What our customers say…

"Back on track and working on uploading updates. I just wanted to say how easy this process is proving to be! Thank you to everyone associated with this endeavor. Very soon we will have a beautiful new website to unveil."

- Sue Ann Spens, Clerk-Treasurer
Town of Beaux Arts Village, WA